Delivery and Returns
We use overnight shipping from NZ Post. Orders received before midday Monday to Friday will be shipped that day, orders received after this point or on a Saturday, Sunday or Public Holiday will be shipped the next working day.
You will be provided with a tracking number when the order has been shipped so you can track your parcel.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you change your mind or the item is not as expected then we offer an exchange. The fastest way to ensure you get what you want is to contact us to put aside the item you want. When your item is received the new item will be dispatched to the same address of the original order.
Refunds are only offered where an item is faulty. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.